Refund & Returns

Refund and return requests

Please contact our customer care team before returning any item. Include your order number, the reason for the request and, where relevant, clear photos of the package and product. We will review the request and provide return instructions and the appropriate return address.

Product condition and eligibility

Return eligibility depends on the product condition, the reason for the request and applicable consumer-protection requirements. For health and safety reasons, opened or used ingestible products may not be eligible for return unless the item is defective, damaged, incorrect or otherwise required by law.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us promptly with your order number and clear photos so we can review the issue and provide the appropriate resolution.

Approved refunds

Approved refunds are issued to the original payment method after the returned item has been received and reviewed. Bank or payment-provider processing times may vary.

Before sending a return

Do not send a return without receiving instructions from customer care. Items sent without prior authorisation may be delayed or may not be accepted.